Mr. Bezos, moreover, has become a proponent of kaizen, which means “continuous improvement” in Japanese…
For Amazon and Mr. Bezos, that balance has always been there. Experiments were encouraged, then the results measured. This combination of loose thinking and tight analysis seems to be very productive.
This seems a powerful combination. Solid metrics can be eye opening, but they can also stifle innovation. Cultivating a positive, failure friendly environment is key.
